Crucial Accountability by Patterson, Grenny, McMillan, Switzler, Maxfield


How do I speak up about infractions so that dangerous behaviour is avoided
Find a polite way to interject - positive deviance

Know *what* convo to hold and *if* you should hold it

If you find yourself having the same convo again and again, there's another, larger violation that needs to be addressed.

".. [S]peed rarely leads to careful thought."


You have to distill the issue to a single sentence. Lengthy descriptions of
violated expectations only obscure the real issue. If you can’t reduce a
violation to a clear sentence before you talk, the issue almost never becomes
more understandable and focused as a conversation unfolds.

Do you actually know the intention? Don't leap to conclusions